Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Full Name
• Mobile Number
• Email Address
• Residential or Business Address
• Identity Proof and Address Proof (where required)
• Customer ID and Account Information

• Payment Details
• Transaction History
• Subscription Plans
• Billing Records

• IP Address
• Device Information
• Browser Type
• Operating System
• Network Usage Data
• Login Activity

• Customer Support Requests
• Complaint and Ticket Information
• Installation and Service Records

2. How We Use Your Information

We use collected information to:

• Provide and manage internet and broadband services.
• Process subscriptions and payments.
• Verify customer identity.
• Respond to customer inquiries and support requests.
• Improve network performance and service quality.
• Detect and prevent fraud, abuse, or unauthorized access.
• Comply with legal and regulatory obligations.
• Send service updates, maintenance notifications, and billing reminders.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Authorized employees and service providers.
• Payment gateway partners for payment processing.
• Government authorities or law enforcement agencies when required by law.
• Regulatory bodies as required under applicable telecom and internet service regulations.

All third parties receiving information are required to maintain appropriate confidentiality and security measures.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website traffic and performance.
• Enhance user experience.

Users may disable cookies through browser settings; however, some website features may not function properly.

6. Retention of Information

We retain personal information only for as long as necessary to:

• Provide services.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce agreements.

When information is no longer required, it will be securely deleted or anonymized.

7. Customer Rights

Subject to applicable laws, customers may:

• Request access to their personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.

Requests may be submitted through our customer support channels.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites. Users should review the privacy policies of such websites independently.

9. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.

10. Legal Compliance

SpeedGlobal may disclose personal information when required to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from government authorities.
• Protect the rights, safety, and security of SpeedGlobal, its customers, and the public.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective upon posting on this page. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.